Firstly, please make sure that you are holding your phone correctly and that you know where your NFC antenna is located. You will find instructions here: How do I find the NFC-antenna on my phone?
A good tip if the readout does not work is to restart the smartphone.
If the problems persist, please contact our support via email (support@steadytemp.health). If you receive error messages from the app, please take a screenshot and attach it to the email.
In the SteadyTemp® app you can also contact our technical support via the "Contact Support" function in the menu.
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